Q: What is your cancellation policy?
A:We have a 48 hour cancellation policy. If for any reason, you must cancel or reschedule, we ask that you do so before 48 hours of your scheduled session. Because we have set aside specific studio time for your session, your session fee is non refundable. However, the session fee is transferable if a reschedule is made prior to 48 hours of the original session date.
Q: Should I come early to prepare for my session?
A: No. We set aside plenty of time for you to prepare for the session appropriately in our men’s or women’s dressing areas. In consideration of the appointments before and after yours, we do ask that you come at your allotted time.
Q: Do I need an appointment just to pick up my order?
A:Our answer is “Yes”. We would like to schedule a specific time, just for you, so that we may assist you with your order. Should you stop by unexpectedly and we were assisting other guests, you may have to wait unnecessarily. We know your time is valuable and by scheduling an appointment our staff will be able to prepare for your visit in advance to help expedite the process.
Q: How long will it take for my order to be completed?
A:Please allow 3 to 5 weeks for your order to be completed. Some orders may take longer. We look at your portraits as an investment, and an heirloom that we don’t want rushed. Your portraits have been produced with great care using the best materials available in the professional photographic industry. Manufacturers’ recommendation for proper handling of these materials have been followed to ensure permanence. Remember, quality takes time!
Q: When will I be able to see my images?
A: After your session, your images will be ready to view in your projection appointment which will be scheduled approximately 10 days to 2 weeks after your session. We have found this system very beneficial on deciding the correct pose, size and cropping of each portrait order. You will be able to see each individuals expression clearly, unlike conventional previews. You will be able to see exactly what your portrait will look like when enlarged to appropriate sizes.
Q: What is the difference between a full and a mini session ?
A: A full session (Studio Commitment of $300) is our most popular type of session. We set aside one hour of studio time, offer different background and clothing options and provide a variety of poses to give each session a unique feel. We can capture both stylized (posed) and photojournalistic (candid) types of images. This session is perfect for families, children and clients who want variety to their session and image selection options. The Commitment fee is divided $200 toward the session and $100 as a credit toward your order. For extended family sessions, where different groupings are requested, there is an additional $100 fee.
A ‘mini’ session ($125) is a limited session designed for clients with a focused vision for their photography experience. We set aside 30 minutes for a mini session, offer one background and clothing option and a limited number of images are created. This session is perfect for individuals, pets and couples who only need a few images to select from and will be purchasing only one or two portrait images.
Q: Can I place my order after my projection appointment?
A:You can, however it is more beneficial to you to place your order at your scheduled projection appointment. We offer client incentives on the date the projection is scheduled, if the order is placed after that date, the incentives are void. An archive retrieval fee may be applied to an order placed after the scheduled projection date. We ask that you have all decision makers present for your projection appointment, and have some ideas of where you would like the images displayed in your home, to make the process run smoothly for everyone.
